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Important information

Please complete this form to contact Sanofi Canada. All information you provide will be maintained in accordance with our privacy policy.

We provide product information and cannot offer medical advice on any specific medical condition. Please contact a health care provider about any questions pertaining to your or a family member’s medical condition. If this is an emergency, please contact your local emergency department.

To report an adverse event, please use the form or the phone number listed below.

Please note that this form is not to be used to report health concerns or to ask any questions - technical or medical - regarding Sanofi products.

For patient
Please contact your personal physician.

For healthcare professionals
If you wish to report an unexpected adverse event occurred in a patient treated by one of our products, please use the current procedure in force in your country. For inquiries about our products, visit our Sanofi Medical Information web portal.

Report a concern: If you have an ethics or compliance question or concern; want to make an inquiry regarding a Company policy; or report an incident about workplace issues, visit our confidential reporting channel Speak Up.

General information

 1-800-265-7927

Vaccines

Customer Service
 1-800-268-4171

Vaccine Information Service

 416-667-2779

 1-888-621-1146

Diabetes products

 1-888-852-6887

Other products

 1-800-265-7927

Specialty Care products

 1-800-589-6215