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Contact Us

Below you will find contact information and resources on some of the most frequently requested topics. For questions not addressed on this page, please refer to our Frequently Asked Questions page by clicking the link below.

Products & Resources

Customer Service

For general information about our prescription products, non-prescription products, vaccines and programs in Canada, fill out the form using the link below or call us.

For information about our over-the-counter (OTC) products in Canada, call 1-800-636-3664.
For information about our vaccines in Canada, call 1-800-268-4171.

Medical Information, Adverse Event or Product Complaint

Sanofi Medical Information provides healthcare professionals with accurate, unbiased, and balanced evidence-based product information. Sanofi Medical Information also supports patient's inquiries on Sanofi products.

To speak with a Sanofi Medical Information Healthcare Professional, please contact us at 1-800-265-7927.

Our Patient Support Programs and Resources

For general information about our patient support resources and programs in Canada, visit our webpage using the link below. Our passion is to improve access to medicines and healthcare, and Sanofi has numerous access and support program in Canada to help make our products available to patients in need.

Careers at Sanofi Canada

Pursue Progress. Discover Extraordinary. 
At Sanofi, we chase the miracles of science to improve people’s lives. We believe our cutting-edge science and manufacturing, fueled by data and digital technologies, have the potential to transform the practice of medicine, turning the impossible into possible for millions of people. 
To discover our job opportunities, click the link below.

Clinical Studies

Every approved medicine is available because people volunteered to participate in a clinical trial. Patients and healthy volunteers make priceless contributions to advances in medicine. They help us understand diseases and discover lifesaving and life-enhancing treatments. Learn more by clicking the link below.

General Information

For general information about Sanofi Canada, our programs or products, call 1-800-265-7927 or fill out the form using the link below.

Report a Concern

If you have an ethics or compliance question or concern; want to make an inquiry regarding a Company policy; or report an incident about workplace issues, visit our confidential reporting channel Speak Up.

Call Us

General Information

1-800-265-7927

Vaccines

Customer Service

1-800-268-4171

Vaccine Information Service

416-667-2779

1-888-621-1146

Diabetes Products

1-888-852-6887

Specialty Care Products

1-800-589-6215

Other products

1-800-265-7927