Beware of fraudsters who might intend to deceive you financially or otherwise by unauthorisedly using Sanofi’s name or logo and/or offering fake or counterfeit medicines; and/or by sharing fake apps, videos, games or other such assets. You are advised to immediately raise this before an appropriate cyber cell/police, should you face any such concern.

Few ways to recognize this:

The video/app/photo/game you view is not hosted on an official Sanofi channel (like @IndiaSanofi on Facebook or @Sanofi on Instagram or @IndiaSanofi on Twitter or @Sanofi on LinkedIn) The communication you may receive, appears unprofessional, containing poor grammar and/or typos Emails or other communication is not sent from a Sanofi address (please note that legitimate emails end only with a ‘@sanofi.com’ extension and procurement of company products is only through authorized Sanofi distributor channels) Inspite of a product shortage, if you are promised the product delivery at short notice, in exchange of an immediate online transfer or cash If you have any such concern, please write to us through the above channel.

All consumers or patients are advised to contact their doctor or healthcare professional for advice on medicines or any health matters/medical emergencies.

You can email or call us between 9 AM and 5 PM on any working day (we are closed on Saturday, Sunday and public holidays). Please select IVRS option 3 for reporting adverse events.