This page is intended for Investigational Site staff and Clinical trial partners involved in Sanofi-sponsored studies. Here you will find access to helpdesk information, technical support or links to some key resources.
Are you a patient looking for information? Visit our Clinical Trials page to learn more about participating in studies.
For Investigational Site Staff
For any Study-Specific issues, please contact your assigned Site Monitor first.
Service Desk Support by E-mail
E-mail based support to submit tickets for system access, technical problems
Service Desk Chat web-based
Live Chat based support to submit tickets for system access, technical problems
Service Desk by Phone
Service Desk is also available by phone in different languages (direct call or call back service)
For CRO, Vendors and other Clinical partners
Access to Sanofi's digital ecosystem requires a Sanofi account.
If you do not yet have an account, please contact your Sanofi study representative.
For existing account holders experiencing technical issues, please submit a request through OneSupport. Password-related issues can be resolved using the self-service link below: