Sanofi US (Sanofi-Aventis U.S. LLC and Sanofi US Services Inc.) respects the interest that visitors
to our websites have in understanding what information is collected electronically, how it is
collected, to whom it is or may be disclosed and how it is used. Sanofi US has developed this
This Policy Includes:
- Collection of Personal Information
- How Personal Information may be used
- Who Personal Information may be disclosed to
- Visitor tracking information
- Web Logs
- Pixel Tags
- Social Plugins
- Google Analytics
- How to stop getting communications
- This policy addresses only information that is or may be collected on our U.S. websites – which are NOT intended to be used by non-U.S. residents.
- This policy applies only to information collected on websites that are directly linked to this policy, and does not apply to information collected in other areas, whether online or offline. This policy does not apply to non-affiliated-party websites that may be accessed through a link from a site covered by this policy. You should review the privacy policies of any non-affiliated-party websites to understand how that site collects, uses and discloses any Personal Information or non-Personal Information (as defined below).
- Our U.S. websites are not intended for, or designed to attract, individuals under the age of 13, or to collect Personal Information (as defined below) from children either directly or through passive information technology such as cookies.
- Finally, please note that this policy does not apply to individuals with whom we interact in an employment-related context. To view any disclosures that may apply to California consumers in an employment-related context, please contact the Sanofi Privacy Office.
If you are a resident of certain U.S. states, including California, Colorado, Connecticut, Virginia, or Utah, you may be entitled to additional rights and disclosures, depending on the law of your state.
Collection of Personal Information
“Personal Information” is information that directly identifies you or could reasonably be used in combination with other information to identify you and which is submitted to and/or collected by Sanofi US web sites and maintained by or for Sanofi US in an accessible form. Examples of Personal Information that directly identify you can include your name, driver’s license number, social security number, biometric or genetic data, street address, telephone number, email address and other similar information. Examples of Personal Information that when combined with other information may be able to identify you include race, gender, date of birth, health condition or status, employment status, zip code and other similar information. Both types of information are considered “Personal Information” for the purposes of this policy.
Certain areas of our websites allow you to contact us to ask questions or provide comments or other information. Please be aware that when you ask questions or provide comments or other information, you may be disclosing Personal Information.
Non-Personal Information is information that is not personal, such as questions, comments, ideas and suggestions that you provide, or information that we may collect that is not linked to any Personal Information. Non-Personal Information will be treated as non-confidential, and we may disclose and/or use that information without any obligation whatsoever to you, for any purpose and through any means.
How Personal Information may be used
If we collect personal information about you, we may use that information to contact you by e-mail, regular mail, telephone or other means, to provide you with information you requested about specific products or services, provide additional future information about products or services that may be of interest to you, and to learn about and develop products and services concerning a particular disease or condition (e.g., market research). Additional information about use of your Personal Information may appear at the point where you are asked to provide Personal Information in a form or data field.
Sanofi US may combine your Personal Information provided on one Sanofi US web site with Personal Information provided in other online or offline records held by either Sanofi US or another Sanofi entity and/or with records provided by non-affiliated parties. Sanofi US may also combine your Personal Information with information gathered through cookies, web logs, pixel tags and other visitor tracking technologies, discussed further below. We use this consolidated information to help us better design Sanofi US websites and products, to communicate information to you, to enhance our marketing and research activities, and to facilitate other business functions. To the extent that we deidentify or anonymize any data that originally constituted Personal Information, we will maintain and use such data in deidentified or anonymous form and will not attempt to reidentify it.
Who Personal Information may be disclosed to
Sanofi US will not transfer or allow access to your Personal Information to non-affiliated parties without your consent, except: (i) to service providers who provide services to us (e.g., market research) or who assist us in providing service to you (e.g. a fulfillment company for processing and mailing purposes); (ii) in connection with security related or law enforcement investigations or in the course of cooperating with authorities; (iii) to comply with legal requirements or to establish or exercise our legal rights or defend against legal claims; (iv) when we believe it is necessary to share information in order to assist in an investigation regarding, or to prevent, illegal activities, suspected fraud, or situations involving potential threats to the safety of any person; (v) upon a sale, merger, assignment or transfer of the business of the website to which the information relates; and (vi) to non-affiliated parties with whom Sanofi US is jointly marketing a product or service or jointly conducting a program or activity. Any affiliated entity, vendor or service provider, or non-affiliated party who is permitted access to, or to whom we transfer, Personal Information, is required to keep your Personal Information confidential.
Sanofi US takes reasonable precautions to keep Personal Information secure against unauthorized access and use. However, the confidentiality of personal information transmitted over the Internet cannot be guaranteed. We urge you to exercise caution when transmitting personal information over the Internet, especially Personal Information related to your health.
Visitor tracking information
Sanofi US websites may use a tracking technology called a “cookie.” A “cookie” is a small text file that a website can place on your computer’s hard drive in order, for example, to collect information about your activities on the site, to track your preferences and selections, or to show you advertisements based on your interests, such as banner ads relating to Sanofi US products and services. Cookies may be placed on your computer by Sanofi US (a “first party cookie”) or by another company or advertiser that Sanofi US engages to provide services or advertising on a Sanofi US website (a “third party cookie”). It is possible that these cookies could be used in combination with other information to identify you.
Information stored in first party cookies associated with a Sanofi US web site will be transmitted back to us. Information stored in third party cookies may be transmitted to the party placing the cookie, so that they can deliver to you messages and advertisements based on your interests as you browse the Internet. You may be able to opt-out of non-affiliated parties using cookies to deliver interest-based advertising to you by visiting www.aboutads.info/choices/. With most internet browsers, you can also erase cookies from your computer’s hard drive, block all cookies, block specific kinds of cookies, or even receive a warning before a cookie is placed on your system. Refer to your browser instructions or help button to learn more about cookies. You should be aware, however, that cookies might be necessary to provide you with certain features (e.g., customized delivery of information) available on Sanofi US websites.
In addition, certain web browsers and other programs may be used to signal your preferences to Sanofi US about how or whether Sanofi US or non-affiliated parties may collect information about your online activities. Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a user does not want to have online activity and behavior tracked. Not all browsers oﬀer a DNT option and DNT signals are not yet uniform. As a result, we do not respond to DNT signals at this time.
Sanofi US websites may also automatically collect and store web log information relating to your computer and your visit, such as the name of the domain and host from which you access the Internet; the Internet address of the website from which you linked to a Sanofi US website; the date and time you accessed a Sanofi US website, how long you spent and which pages you visited; your computer's operating system and browser software; and your Internet protocol (IP) address. An IP address is a number assigned to your computer by your Internet Service Provider so you can access the Internet. This number may change each time you connect to the internet (“dynamic IP address”) or it may remain constant (“static IP address”). If you have a static IP address, it is possible that this address could be used in combination with other information to identify you.
Sanofi US websites may also track your usage of the site through the use of pixel tags (also called clear gifs or web beacons). A pixel tag is a tiny graphic on a web page that is used to track pages viewed. Pixel tags tell the web site server information such as the IP address and browser type related to the visitor's computer. Pixel tags may be placed on online advertisements that bring people to a Sanofi US website and on different pages of our sites. Web beacons provide us with information on how many times a page is opened and which information is consulted.
This site may use social plugins (e.g., the Facebook “Like” button) to enable you to easily share information with others. When you visit our site, the operator of the social plugin may be able to place a cookie on your computer, enabling that operator to recognize individuals who have previously visited our site. If you are logged into the associated social media web site (e.g., Facebook) while browsing on our web site, the social plugin allows that social media web site to receive information that you have visited our web site. The social plugin may also allow the social media web site to share information about your activities on our web site with other users of their social media web site. For more information about the information shared via a particular social media plugin, you should refer to that social media site’s privacy statement.
How to stop getting communications
If you decide you no longer wish to receive information or communications about particular products and services, or from Sanofi US (for example, postal mailings, emails and telephone calls), you may opt out of any particular product or service or from all mailings by contacting us at the following toll-free number: 800-633-1610 . An “unsubscribe” option is also available through the Sanofi US website here.
You may also click on the “unsubscribe” link at the bottom of any Sanofi US email and follow the directions that appear on the screen in order to opt out of communications from Sanofi US.
Please note that you may continue to receive materials for a period of time while our lists are being updated.
Contact the Sanofi Privacy Office
For any requests or inquiries relating to Sanofi US's privacy practices, you may contact the Sanofi Privacy Office.
Thank you for your interest in Sanofi US.
"Consumer” means a resident of California, Colorado, Connecticut, Virginia, and Utah who purchases or uses a product or service in a personal or household capacity.
“Sell,” “Sale,” or “Sold” means renting, releasing, or transferring an individual’s Personal Information to a Third Party for money or other valuable consideration.
“Share,” “Shared,” or “Sharing” means transferring an individual’s Personal Information to a Third Party for cross-context behavioral advertising or targeted advertising purposes, whether or not for money or other valuable consideration.
“Third Party” means a person or organization which is not a Consumer, Vendor, or an entity owned or controlled by us.
“Vendor” means a service provider, contractor, or processor which collects, stores, or otherwise handles data for us and is bound by certain contractual obligations consistent with applicable laws to use your Personal Information only as directed by us.
Collection of Personal Information
In the last twelve months, we may have collected the following categories of Personal Information:
Personal identifiers (e.g., name, address, email address, and Social Security Number.)
Contact information (e.g., address, phone number, email address)
Demographic data and protected characteristics (e.g., age, gender, ethnicity, disability status, sexual orientation)
Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
Professional and employment related information (e.g., job title and employment history)
Health insurance information
Internet protocol addresses and network activity data
Inferences regarding the above categories of information
How Personal Information may be used
If we collect Personal Information about you, we may use that information to contact you by e-mail, regular mail, telephone or other means, to provide you with information you requested about specific products or services, provide additional future information about products or services that may be of interest to you, and to learn about and develop products and services concerning a particular disease or condition (e.g., market research). Additional information about use of your Personal Information may appear at the point where you are asked to provide Personal Information in a form or data field.
Sanofi US may combine your Personal Information provided on one Sanofi US web site with Personal Information provided in other online or offline records held either Sanofi US or another Sanofi entity, and/or with records provided by non-affiliated parties. Sanofi US may also combine your Personal Information with information gathered through cookies, web logs, pixel tags and other visitor tracking technologies, discussed further below. We use this consolidated information to help us better design Sanofi US websites and products, to communicate information to you, to enhance our marketing and research activities, and to facilitate other business functions. To the extent that we deidentify or anonymize any data that originally constituted Personal Information, we will maintain and use such data in deidentified or anonymous form and will not attempt to reidentify it.
Who Personal Information may be disclosed to
Sanofi US will not transfer or allow access to your Personal Information to non-affiliated parties without your consent, except: (i) to service providers who provide services to us (e.g., market research) or who assist us in providing service to you (e.g. a fulfillment company for processing and mailing purposes); (ii) in connection with security related or law enforcement investigations or in the course of cooperating with authorities; (iii) to comply with legal requirements or to establish or exercise our legal rights or defend against legal claims; (iv) when we believe it is necessary to share information in order to assist in an investigation regarding, or to prevent, illegal activities, suspected fraud, or situations involving potential threats to the safety of any person; (iv) upon a sale, merger, assignment or transfer of the business of the website to which the information relates; and (v) to non-affiliated parties with whom Sanofi US is jointly marketing a product or service or jointly conducting a program or activity. Any affiliated entity, vendor or service provider, or other non-affiliated party who is permitted access to, or to whom we transfer, Personal Information is required to keep your Personal Information confidential.
Categories of Personal Information We Have Disclosed, Sold, or Shared
In the last twelve months, we may have disclosed, sold, or shared the same categories of Personal Information that are listed in the section titled, “Collection of Personal Information,” above.
Additionally, Sanofi and our Vendors may collect and process the following categories of Sensitive Personal Information: Personal Information that reveals your racial or ethnic origin, religious or philosophical beliefs; health-related data; or your sexual orientation. We may process Sensitive Personal Information for the following business purposes:
Performing the services or providing the goods reasonably expected by an average Consumer who requests those goods or services;
Preventing, detecting, and investigating security incidents that compromise the availability, authenticity, integrity, or confidentiality of stored or transmitted Personal Information;
Resisting malicious, deceptive, fraudulent, or illegal actions directed at us and prosecuting those responsible for those actions;
Ensuring the physical safety of natural persons;
Short-term, transient use, including, but not limited to, non-personalized advertising shown as part of your current interaction with us, provided that we will not disclose your Personal Information to a Third Party and will not build a profile about you or otherwise alter your experience outside of your current interaction with us;
Performing services on our behalf, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on our behalf;
Verifying or maintaining the quality or safety of a product, service, or device that is owned, manufactured, manufactured for, or controlled by us, and improving, upgrading, or enhancing the service or device that is owned, manufactured by, manufactured for, or controlled by us;
Collecting or processing Sensitive Personal Information where such collection or Processing is not for the purpose of inferring characteristics about a Consumer; and
Retention of Personal Information
We retain each category of Personal Information described above only for as long as necessary to fulfill the purpose for which it was collected or to comply with applicable laws and regulations. We consider the following criteria when determining how long to retain Personal Information: the purpose for which we collected the Personal Information; the nature of the Personal Information; the sensitivity of the Personal Information; our legal obligations related to the Personal Information, and risks associated with retaining the Personal Information.
Your Privacy Rights
If you are a resident of California, Colorado, Connecticut, Virginia, and Utah, you may be entitled to certain privacy rights. Depending on the law of your state of residence, you may have the following rights, subject to certain exceptions:
Right to Know: You may have the right to know the following details about our privacy practice at or before the point of collection. We have provided such information in this Notice. You may also request that we provide you with information about the following aspects of how we have handled your Personal Information specifically in the 12 months preceding your request:
The categories of Personal Information we have collected about you;
The categories of sources from which we collected such Personal Information;
The business or commercial purpose for collecting, Selling, or Sharing Personal Information about you;
The categories of Personal Information about you that we disclosed and the categories of Third Parties to whom we disclosed such Personal Information;
The categories of Personal Information about you that we Sold or Shared, and the categories of Third Parties with whom we Sold or Shared such Personal Information;
If we collect Sensitive Personal Information, the categories of Sensitive Personal Information we have collected, the purposes for which it is collected or used, and whether that information is Sold or Shared; and
The length of time we intend to retain each category of Personal Information, or if that is not possible, the criteria used to determine that period.
Right to Deletion: You may request that we delete any Personal Information about you.
Right to Correction: You may request that we correct any inaccurate Personal Information we maintain about you.
Right to Access Specific Pieces of Personal Information and Data Portability: You may ask to obtain the specific pieces of Personal Information we have collected about you in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the Personal Information to another entity without hindrance. You may not exercise this right more than two times in a calendar year.
Right to Opt-Out of the Sale of Your Personal Information: You may have the right to opt out of the Sale of your Personal Information. You may exercise this right through the “Your Privacy Choices” link below or at the footer of every page on our Site.
Right to Opt-Out of the Sharing of Your Personal Information: You may have the right to opt out of the Sharing of your Personal Information or our use of your Personal Information for targeted advertising purposes. You may exercise this right through the “Your Privacy Choices” link below or at the footer of every page on our Site.
Right to Revoke Consent for or Limit the Use of Your Sensitive Personal Information: You may have the right to revoke your consent for certain processing activities with respect to your Sensitive Personal Information and/or the right to instruct us to limit the use and disclosure of your Sensitive Personal Information to specific business purposes defined by law.
You may request that we limit the processing of your Sensitive Personal Information by emailing us at PrivacyOfficeUSA@sanofi.com or by calling us at: 1-866-553-8120.
Exercising Your Rights Under State Privacy Law
To exercise these rights, you may contact the Sanofi Privacy Office online by email: PrivacyOfficeUSA@sanofi.com or by toll-free phone at +1-866-553-8120. Please include the following information in the request: your full name, mailing address, email address, phone number, date of birth (month, day), relationship to Sanofi (e.g., website visitor, healthcare provider, etc.), and the name of the right that you would like to exercise (depending on the law of your state: access, correct, or opt-out of certain processing activities). We will provide a response with the required information free of charge within 45 days of receiving a verifiable request (with an additional extension of 45 days if reasonably necessary). You may request this information free of charge up to two (2) times in a 12-month period.
We may request additional information from you in order to verify your identity and confirm that the request is valid. The information we require may vary depending on your relationship to us. If we are unable to verify your identity using this process, we will provide you with an explanation and describe additional steps you may take to assist us in successfully verifying your request. If you request deletion of your Personal Information, we will assess the request to confirm whether there are any reasons for which we are required to retain the information about you, including for specific business purposes, to fulfil a legal obligation, or other reasons permitted under the law. If we are not able to service your deletion request, we provide you with an explanation.
You may authorize an agent to submit a request on your behalf. Authorized agents must provide a copy of the consumer’s signed permission authorizing the agent to submit requests on the consumer’s behalf.
Exercising the Right to Opt-Out of the Sale and Sharing of Your Personal Information and Right to Limit the Use of Your Sensitive Personal Information.
Opt-Out Preference Signal. Some web browsers or devices offer settings where you may pre-set a signal to websites that you do not want to have your online activity and behavior tracked, sold, shared, or otherwise used for targeted advertising purposes. If you have indicated such a preference via an opt-out preference signal, we will do our best to honor it.
You may have a right to appeal a decision we make relating to requests to exercise your rights under applicable local law. To appeal a decision, please contact us at PrivacyOfficeUSA@sanofi.com.
Sanofi will not discriminate against you for exercising your rights under this State-Specific Privacy Notice.
Notice Concerning Processing of Health Data
This section applies to residents of Connecticut, Washington, and Nevada. We collect the below categories of health data, and we process such categories of health data for the purposes and in the manners described above:
Individual health conditions, treatment, diseases, or diagnosis;
Health-related surgeries or procedures;
Use or purchase of prescribed medication;
Bodily functions, vital signs, symptoms, or measurements of health information;
Diagnoses or diagnostic testing, treatment, or medication;
Reproductive or sexual health information;
Precise location information that could reasonably indicate a resident’s attempt to acquire or receive health services or supplies;
Data that identifies a resident seeking health care services; and
Any inferences of the above categories of health data derived or extrapolated from nonhealthy information.
We may collect these categories of health data from our website, including through tracking technologies such as cookies. We may disclose these categories of health data to the same categories of entities as provided in the Section above, Who Personal Information may be disclosed to. Where legally required, we obtain consent from you for these processing activities and enter into contracts to restrict non-affiliated parties’ use of your health data.
Our Website and Services are not Intended for Children
You must be at least the age of majority in your place of residence to use our website. The website is not directed to or intended for use by minors. Consistent with the requirements of the U.S. Children’s Online Privacy Protection Act, if we learn that we received any information directly from a child under age 13 without his or her parent’s veriﬁed consent, we will use that information only to inform the child (or his or her parent or legal guardian) that he or she cannot use the website.
If you are a parent or guardian of a minor who has provided information without your knowledge or consent, you may submit a request to remove the minor’s information by emailing us at firstname.lastname@example.org.
We do not have actual knowledge or reason to believe that children under the age of 16 use our Website. Moreover, we do not knowingly “sell” or “share” the personal information of children under the age of 16.